Read NowMax’
Frequently Asked Questions

Below, you’ll find the answers to some of the most common questions or problems users come across.

Depending on your role, we have also specific FAQ’s for:

 

Frequently Asked Questions

  • As a professional solution, you can contact us or request a demo to find the pricing model that is right for you or your organisation.

  • Please schedule a demo and we will introduce you to the solution. You will also be able to enjoy a 14 day free trial.

  • You can download the latest version of NowMax from the App Store (iOS) or the Google Play Store (Android). You can also download it through the URL’s you’ll find in the activation e-mails.

  • A NowMax account is not required if you are strictly joining a NowMax video call as an interviewee.

    A NowMax account is only required if you need to create your own interviews and send invitations to participants. Having a NowMax account allows you to create or schedule interviews. An account also allows you to access your personal settings and look up past interviews.

  • A (front) camera on your smartphone is required to download the application and to join a NowMax interview. However, you can disable your camera during the video call. Although, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting and view the video of the other participant. This solution is mainly applicable for HD radio interviews.

  • A NowMax interview is always a one-on-one session. One host + one guest. Both sides are recording their remote video call in Full HD quality.

  • No. Mainly during the interview phase, we want video callers to have their mobile devices in landscape mode, in accordance with main screen orientations (16:9, as on most computers and television sets).

  • You can watch this short video about the four valuable steps of choosing the right location for a remote interview. Consider:

    1. Exposure
    2. Height
    3. Surface
    4. Inclination

    You can use a smartphone stand or small tripod, but even household items like cooking pots, boxes or plastic containers can help. You can find some DIY solutions on our website.

  • Of course, it’s the most exciting features of NowMax remote interviews! As an Interviewer, you can start, pause, restart and stop the HD recording of a remote interview. As an Interviewee, you need to give your permissing for the recording to start. You are also able to pause and stop the recording.

  • With the dual delivery strategy, interviewers can conduct a real-time interview in low resolution while a high quality recording is saved locally on the device. After the interview, the HD recordings from each side are automatically transferred to the cloud and processed into one full conversation. You don’t lose any interactivity between interviewer and interviewee, while your audio and video footage is recorded in HD quality. The synchronized audio & video footage is instantly available for editing.

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