Frequently Asked Questions
For Account Administrators

Frequently Asked Questions

Getting started with NowMax - Admins

  • How do I add new Interviewers?

    You can add new Interviewers through your Admin UI console. Click the ‘Add Moderator’ button to enter his/her First Name, Last Name, E-Mail Address and – optionally – Telephone Number. This newly added Moderator will receive an automatic e-mail with a ‘magic link’ to set a password, linked to his/her e-mail address. After setting up the account, they will be able to sign in to the NowMax application.

  • How do I sign in to the NowMax application?

    As an account administrator, you can sign in to the app by entering the login credentials you entered when setting up your account. If you encounter any problems, try resetting your password or contact our support team: .

  • Where do I find my HD recordings?

    After the interview, the HD recordings are automatically sent to the NowMax servers (cloud). You can request the recorded files through the ‘history’ tab on the app, or on the the NowMax web portal. After processing these files, they become available for download at the same location. As an interviewer, you will also receive a download link via e-mail.

  • How much time do I have to request and download the recorded files?

    You must request the desirable recordings within 30 days. You should download these requested file within the same 30 days.

    The merging and downloading process can be completely streamlined. In your NowMax dashboard ‘Settings’ you can AutoRequest your preferred Output Versions. You can also link your storage system (Dropbox, Amazon S3 bucket, Google Drive, OneDrive, …) with our Watch Folder, so any requested outputs are automatically transferred to your preferred destination.

  • One of the tracks didn't finish uploading, how can I recover it?

    If something should come up, you’re always welcome to contact . Our logger system allows us to detect what went wrong at what time and what caused the issue. If we, or one of our partners, proves to be the cause of the technical issue, we will not charge the used recording minutes for that session.

    Silver lining: you will never lose a low resolution recording. We can always provide you with the realtime (low res) recording as a fallback option. It is automatically included in your subscription.

    The main causes for failed uploads of the HD footage are:

    1. a weak internet connection,
    2. a ‘force quit’ of the NowMax application during an ongoing recording,
    3. tight security settings of a local network.

  • My NowMax account - Admins

  • How do I reset my password?
  • How do I upgrade or cancel my account?
  • How do I update my billing contact or how can I review my invoice history?
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