If you continue to have issues with your camera, download the latest version of NowMax from the App Store or Google Play Store. Contact NowMax support for further assistance.
If you cannot hear other participants in a NowMax Interview, follow these steps to troubleshoot the issue:
If you are experiencing issues using your microphone with the NowMax mobile app, follow these steps to troubleshoot the issue:
If you are still having issues, please submit a ticket or contact .
If you are experiencing any issue(s) with latency, frozen screen, poor quality audio and/or video while using a home or non-enterprise WiFi connection, try the following:
If something should come up, you’re always welcome to contact . Our logger system allows us to detect what went wrong at what time and what caused the issue. If we, or one of our partners, proves to be the cause of the technical issue, we will not charge the used recording minutes for that session.
Silver lining: you will never lose a low resolution recording. We can always provide you with the realtime (low res) recording as a fallback option. It is automatically included in your subscription.
The main causes for failed uploads of the HD footage are: