• Check if any other applications are already using the camera.
• Check that NowMax has permissions for the camera.
• Uninstall and reinstall the NowMax app.

If you continue to have issues with your camera, download the latest version of NowMax from the App Store or Google Play Store. Contact NowMax support for further assistance.

If you cannot hear other participants in a NowMax Interview, follow these steps to troubleshoot the issue:

• Ensure your speaker is turned on. If you see the speaker icon in the top-right corner of your camera image is turned off, tap it to turn on your speaker.
• Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in NowMax, your device’s volume might be set to mute or vibrate only.
• Try using earphones.
• Restart your mobile device.
• Reinstall NowMax

If you are experiencing issues using your microphone with the NowMax mobile app, follow these steps to troubleshoot the issue:

• Ensure the microphone is not on mute. If you see the muted Audio icon in the top-right corner of your camera image is turned off, tap it to unmute yourself.
• Try using earphones with a microphone.
• Ensure NowMax has access to your device’s microphone.
  • iOS: Go to Settings > Privacy > Microphone and switch on the toggle for NowMax.
  • Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for NowMax.
• Ensure that no other applications are using the microphone at the same time.
• Restart your mobile device.
• Reinstall NowMax.

If you are still having issues, please submit a ticket or contact .

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio and/or video while using a home or non-enterprise WiFi connection, try the following:

• Learn about Wifi or watch a simple video about Wifi connectivity
• Do an online speed test
• Try a Wired connection
• Try bringing your mobile device closer to the Wifi router or acces point
• Use a Wifi extender or a mesh set

If something should come up, you’re always welcome to contact . Our logger system allows us to detect what went wrong at what time and what caused the issue. If we, or one of our partners, proves to be the cause of the technical issue, we will not charge the used recording minutes for that session.

Silver lining: you will never lose a low resolution recording. We can always provide you with the realtime (low res) recording as a fallback option. It is automatically included in your subscription.

The main causes for failed uploads of the HD footage are:

1. a weak internet connection,
2. a ‘force quit’ of the NowMax application during an ongoing recording,
3. tight security settings of a local network.