If you are experiencing any issue(s) with latency, frozen screen, poor quality audio and/or video while using a home or non-enterprise WiFi connection, try the following:

  • Learn about Wifi or watch a simple video about Wifi connectivity
  • Do an online speed test
  • Try a Wired connection
  • Try bringing your mobile device closer to the Wifi router or acces point
  • Use a Wifi extender or a mesh set
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