If something should come up, you’re always welcome to contact . Our logger system allows us to detect what went wrong at what time and what caused the issue. If we, or one of our partners, proves to be the cause of the technical issue, we will not charge the used recording minutes for that session.
Silver lining: you will never lose a low resolution recording. We can always provide you with the realtime (low res) recording as a fallback option. It is automatically included in your subscription.
The main causes for failed uploads of the HD footage are:
a weak internet connection,
a ‘force quit’ of the NowMax application during an ongoing recording,