If you cannot hear other participants in a NowMax Interview, follow these steps to troubleshoot the issue:

• Ensure your speaker is turned on. If you see the speaker icon in the top-right corner of your camera image is turned off, tap it to turn on your speaker.
• Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in NowMax, your device’s volume might be set to mute or vibrate only.
• Try using earphones.
• Restart your mobile device.
• Reinstall NowMax

If you are experiencing issues using your microphone with the NowMax mobile app, follow these steps to troubleshoot the issue:

• Ensure the microphone is not on mute. If you see the muted Audio icon in the top-right corner of your camera image is turned off, tap it to unmute yourself.
• Try using earphones with a microphone.
• Ensure NowMax has access to your device’s microphone.
  • iOS: Go to Settings > Privacy > Microphone and switch on the toggle for NowMax.
  • Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for NowMax.
• Ensure that no other applications are using the microphone at the same time.
• Restart your mobile device.
• Reinstall NowMax.

If you are still having issues, please submit a ticket or contact .